Returns and Cancellation Policy

### Refund Policy

If you decide to cancel your purchase, you will receive a full refund of the purchase amount. However, if the item has been damaged or altered, we will deduct the cost corresponding to the impairment. We guarantee that all payments will be refunded no later than 14 days from the date we receive your cancellation request.

Please note that delivery costs will not be refunded for partial returns of your order. If you choose to return your entire order, we will refund the shipping costs as well.

Refunds will be processed using the same payment method you used for your original purchase, unless we have agreed on an alternative arrangement. We reserve the right to withhold the refund until we have received the returned item, or you provide us with proof of return shipment.

**Return with Parcel Label** You can easily and conveniently return goods to Barbara Rossi by contacting us to request a return label. Please email **giusepperossi@barbararossi.com** with the subject line "Return" to receive your label.

Once you have the return label, simply pack the item along with a completed return slip, attach the label to the outside of the package, and drop it off at your nearest parcel shop. This ensures the item is safely returned to us. The cost of shipping the return will be refunded once we receive the item.

**Webshop Returns**

Goods that are damaged, visibly altered, or show signs of use will not be accepted and will be returned at your expense. Please note that we do not accept returns sent cash on delivery or without proper distribution. When returning an item, you are responsible for ensuring it is properly packaged. We strongly recommend keeping your postal receipt and track-and-trace number. From the time the goods are delivered, you bear the risk for their condition and are responsible for ensuring the package reaches our warehouse safely.

Once we receive and approve the return, the amount will be credited to the card originally used for the purchase. Please note that it may take up to 10 business days for the credit to appear in your account.

You are only liable for any reduction in the product's value resulting from handling beyond what is necessary to determine size and fit. You may try the item on as you would in a physical store, but it must remain unused, with all tags and labels intact. If the item shows signs of wear or has been used in a way that affects its resale value, we reserve the right to deduct that reduction from your refund. If the item no longer holds any commercial value, we will not issue a refund.

Please also note that missing original packaging may result in a reduction in value. To ensure a full refund, we recommend returning items in their original packaging.

**Right of Withdrawal**

As a private consumer, you have the right to withdraw from the purchase agreement within 14 days without providing any reason. The withdrawal period expires 14 days after you take physical possession of the item.

**Partial Cancellation**

The right of cancellation generally applies to the entire order. However, we do offer partial cancellations. For example, if you purchased two handbags but only want to keep one handbag, you can cancel the other one. The same procedure and conditions apply as for full cancellations.

**How to Use the Right of Cancellation**

To cancel your purchase, please email us at **giusepperossi@barbararossi.com** within the 14-day period, clearly stating that you wish to withdraw from the purchase. You cannot cancel the order by refusing to receive the item or failing to pick it up.

We will send a cancellation form with your order confirmation. You may also copy the following cancellation form and send it to us via email:

---

**Cancellation Form**

To Barbara Rossi,

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

Order Number:

Ordered on (insert date) / received on (insert date)

Consumer's Name: Consumer's Address:

---

We will process your cancellation as soon as we receive your notice, provided it is within the cancellation period. Contact For any inquiries, please feel free to contact us:

Barbara Rossi

Email: giusepperossi@barbararossi.com

Our team will be happy to assist you with any questions about our handcrafted leather handbags and the unique craftsmanship behind each piece.

Privacy Policy for Barbara Rossi

Your data security is important to us, and we are committed to handling your personal information with the utmost care and responsibility. Below, you will find information about how **Barbara Rossi** (hereinafter referred to as “Barbara Rossi,” “we,” “us,” or “our”) processes your personal data when we act as data controllers. You can also learn about your rights in relation to the processing of your personal data.

### 1. Barbara Rossi’s Role as Data Controller In connection with the operation of our business, we collect and process certain personal data to serve you in the best possible way. Our processing primarily involves general (non-sensitive) personal data.

If you have any questions regarding our processing of your personal data, please contact us at:

**Barbara Rossi** Indirizzo sede: Bagnatica (BG) Via Lena Antonio Alpino 5 CAP 24060 Email: giusepperossi@barbararossi.com

### 2. What Personal Data Do We Collect and Why?

We collect and process personal data in various situations, including but not limited to

#### a. **Visitors to Our Website and Online Services*

When you visit **Barbara Rossi’s** website or use our online services (such as Facebook, Instagram, or other platforms), we may process information about your IP address, device, and browser, as well as details about your visit (e.g., pages visited, content viewed, and searches conducted). This data is collected through cookies, log files, and other technologies.

Additionally, we process any personal information you provide to us when using the website or services, including your name, email address, and any inquiries or communications you make.

We use this data to improve your experience on our website and to provide relevant services, products, and marketing based on your preferences. The legal basis for processing is either our legitimate interest in providing these services (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR and Italian Cookie Law).

We store this data for a period of 2 years from the date of collection.

#### b. **Customers of Barbara Rossi** When you make a purchase through our webshop, we process your personal information, including your name, address, email, payment details, and purchase history. This data is collected for the purpose of fulfilling your order, managing customer service, and for business purposes such as invoicing, marketing, and maintaining records.

The legal basis for processing is the contract with you (Art. 6(1)(b) GDPR) or our legitimate interest in managing customer relationships (Art. 6(1)(f) GDPR).

#### c. **Marketing Communications** When you subscribe to receive marketing communications, such as newsletters, we process your name, email address, and preferences. We also track your engagement with these communications (e.g., whether emails were opened and which links were clicked).

This information is used to provide you with tailored marketing and improve our services. We only send marketing communications when we have obtained your explicit consent, as required by Italian marketing laws.

We store this data for 2 years from the time of collection or until you withdraw your consent

#### d. **Competitions** If you participate in our competitions, we process your personal data, including your name, email address, and responses. This data is used to manage the competition, select winners, and communicate results.

The legal basis for this processing is our legitimate interest in running the competition (Art. 6(1)(f) GDPR).

We retain this data for 2 years.

#### e. **Business Partners and Suppliers** If you are a business partner, supplier, or a representative of one, we process your name, company details, email address, phone number, and other business-related information for contract management and business communication.

The legal basis is either the contract (Art. 6(1)(b) GDPR) or our legitimate interests in maintaining business relations (Art. 6(1)(f) GDPR).

This data is stored for 2 years.

### 3. Disclosure of Your Personal Data

We may disclose your personal data to the following types of recipients as part of our operations:

- Marketing platform providers

- E-commerce and web hosting providers

- Logistics and shipping service providers

- Web analytics and digital marketing services

We try to limit the disclosure of personally identifiable information. We may also disclose your data to public authorities if required by law.

Additionally, **Barbara Rossi** may transfer personal data to data processors who act on our behalf and according to our instructions

### 4. Transfer of Personal Data Outside the EU/EEA

In some cases, we may transfer your personal data to countries outside the EU/EEA. These transfers will only occur where the European Commission has determined that the country provides an adequate level of data protection, or where we have implemented appropriate safeguards, such as Standard Contractual Clauses (SCC).

For more information on such transfers, please contact us at **giusepperossi@barbararossi.com**.

### 5. Data Storage, Integrity, and Security

We retain your personal data only as long as necessary for the purposes stated in this Privacy Policy. Once the data is no longer required, we will securely delete it.

We employ adequate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Regular reviews and updates to our security policies ensure compliance with applicable data protection laws.

### 6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

- **Right to Access:** You have the right to request access to the personal data we hold about you

- **Right to Rectification:** You may request correction of any inaccurate or incomplete personal data.

- **Right to Erasure:** In certain cases, you have the right to request that we delete your personal data ("right to be forgotten").

- **Right to Restriction of Processing:** In specific circumstances, you have the right to request that we limit how your personal data is processed.

- **Right to Data Portability:** You may request your personal data in a structured, commonly used format for transfer to another data controller

- **Right to Object:** You may object to the processing of your personal data for direct marketing purposes or for reasons related to your particular situation.

- **Right to Lodge a Complaint:** If you believe we have violated your rights under GDPR, you can file a complaint with the Italian Data Protection Authority.

To exercise any of these rights, please contact us at **giusepperossi@barbararossi.com**.

### 7. Updates to Our Privacy Policy

We review and update our Privacy Policy regularly to ensure compliance with current laws and best practices. The latest version will always be available on our website.

This policy is version 1.0 and is effective as of **28 September 2024**.

Terms and conditions

This website is owned and maintained by

**Barbara Rossi**

**Email:** giusepperossi@brbarararossi.com

**Location:** Bagnatica (BG), Via Lena Antonio Alpino 5 CAP 24060

Welcome to the Barbara Rossi webshop. We kindly ask you to read our trading conditions before placing your order. Purchase agreements on the webshop are entered into in Italian or English.

At Barbara Rossi, we strive to provide accurate information about our products; however, errors may occur. If we are unable to fulfill your order, we will notify you as soon as possible.

### How to Shop at Barbara Rossi 1. **Select a Product:** Choose your desired color and size, then press 'Add to basket' to add it to your online shopping basket.

2. **Access Your Basket:** Click on the basket icon in the upper right corner. Before proceeding to 'checkout,' you must accept our general conditions by ticking the box labeled 'Accept trading conditions.'

3. **Checkout:** Click 'checkout.' You will be guided through our checkout system to complete your order.

### Checkout Process

1. Fill in your personal information and select your preferred delivery method.

2. Enter your payment details. Double-check that all information is correct, then complete your purchase.

Once your order has been placed and you have received the order confirmation, it is unfortunately not possible to change the order, as it has been automatically processed in our warehouse.

Please read our shipping and return policy

### Defective Goods

All products undergo quality checks before they are shipped. If you unexpectedly receive an item that is not in perfect condition, please contact us. Goods are classified as defective if they arrive with faults or defects, or if a fault occurs within 24 months of purchase. You must report any issues within a "reasonable time" after discovering the error. Complaints made within two months of discovering the fault will always be considered timely.

Please note that items damaged due to normal wear and tear are not considered defective.

Whenever possible, we will offer to repair or rectify any damage or faults. If you wish to exchange an item, we will replace it with the same product in the same size, subject to availability. If an item cannot be repaired or replaced, you will receive a full refund of your purchase.

### Personal Data Policy

To shop with us, we require the following information: your name, address, phone number, and email address. We collect and store this personal data to ensure the delivery of goods to you.

Your personal information is registered with Barbara Rossi and stored for five years, after which it will be deleted. We collaborate with various companies that store and process data on our behalf; these companies may not use your information for their own purposes.

We only work with data processors within the EU or in countries that provide sufficient protection for your data.

You have the right to know what information we process about you. If you believe any of the information is inaccurate, you have the right to request corrections. In certain circumstances, we may be obligated to delete your personal data upon request, particularly if it is no longer necessary for the purpose for which it was collected.

### Access to Complaints

If you, as a consumer, wish to complain about your purchase, please contact our customer service by email: giusepperossi@brbarararossi.com.

You can also file a complaint through the European Commission's online complaint portal here: [European Commission ODR](http://ec.europa.eu/odr)